How can we help?
Don't hesitate to ask if you have any questions!
The quickest way to find answers to the most common questions is to visit the Help / FAQ section. If you don't find the information you are looking for, please contact us at support@ohanapuzzles.com or fill out the form below. We will get back to you within 24 hours.
Click on the links below if you have any questions about shipping information or if you need to track your order.
You can also contact us via voicemail at 1-800-251-0552
- Monday to Friday 9:00am - 5:00pm (CST)
CONTACT US
FAQS
You can view the estandard and expedited delivery time of each item prior to adding to you cart, during checkout, and in your order confirmation e-mail. To check on your package click
YES, Free Shipping Is Available!
We offer economy and standard shipping, and costs are calculated as follows:
Economy Shipping:
- Orders over $50 enjoy FREE SHIPPING throughout the United States.
- Orders under $50 are priced by weight:
· 0lb – 5lb = $4.90
· 5lb – 70lb = $19.90
Standard Shipping:
- Orders are priced according to weight:
· 0lb – 1lb = $6.90
· 1lb – 5lb = $9.90
All customers are protected by a 30-day money back guarantee on all orders. No questions asked. No hassles.
We stand behind our products and we don't want dissatisfied customers. Don't like it? We will refund 100% of your money back to the payment method you used to make your purchase.
So if your package has arrived damaged, parts are missing or something has happened with your order, just contact us and we will find a solution immediately.
No need to worry. Please contact us within 24 hours using the official form below or send us an email to support@ohanapuzzles.com with your order number and correct address and we will forward it to the logistics team.
Please note that after 24 hours we cannot guarantee that your order has not already been shipped - in this case the easiest way to resolve the issue is by contacting USPS directly.
At Ohana we use the highest quality